I always prefer to do business over the phone or face to face rather than by internet for security reasons. I am therefore very happy that S&N maintain the possibility of ordering products by phone, and that the operators are extremely helpful & knowledgeable. As numerous times, I or my family have ordered products for me. They have always been delivered in good condition and usually well within the time frame outlined. I normally do not respond to questionnaires as my expectations are that businesses have a right to expect their employees to act sensibly & honorably. As a customer I prefer to activate a detailed complaint should that not occur. If companies treat their employees reasonably then most of them will carry out their duties in the same manner. I have never found anything detrimental, only positive about communication with their employees, so I assume they also enjoy working for S&N.