S&N Genealogy Reviews

4.9 Rating 4,302 Reviews

99 %

of reviewers recommend S&N Genealogy

4.9

Based on 4,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About S&N Genealogy:

S&N Genealogy Supplies is the largest UK genealogy publisher and retailer, with over two decades of experience serving the needs of computer-based family historians. Founded in 1992, we publish and retail a broad range of family history research material, software, books, binders, and much more. We offer the widest choice of family history software and data CDs and are determined to provide you with the highest quality and keenest prices.

Visit Website

Phone:

01722716121

Email:

sales@genealogysupplies.com

Location:

S&N Genealogy Supplies, West Wing, Manor Farm
Chilmark
SP3 5AF

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S&N Genealogy 5 star review on 14th June 2023

S&N Genealogy 4 star review on 30th September 2020

Luke P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned my program as it didn't do what I wanted. For years I had been researching om Ancestry and attached every document relating to each person. When I used Ged Com although I could see the documents they were in a jumbled order not titled and was unable to sift through over 500 to find which document I needed. Nothing was attached to any ancestors and after perspiring for hours for days was getting no where. All my hard work was wasted.”

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Posted 1 year ago

“did not like”

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Posted 1 year ago

“Disappointed”

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Posted 3 years ago

“Quality of binders have gone down hill. Once upon a time they were superb. I have bought a set of 12 binders over time with 3 different levels of look, feel and presentation. Ring back binders have gone the same way”

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Posted 4 years ago

I'm sorry to hear you are disappointed with our binders. I see that you originally ordered our Premium Leather Binder a few years ago (which I'm afraid we no longer stock). This is a different style to the certificate binders from your recent order which are cheaper to reflect the difference in quality. I'm afraid we have had to change the material we use for our binders as the previous manufacturer are no longer in business, so we have had to source new material for them. After many samples from many different materials, we feel this is the best match we can find to the old material, however I'm afraid they are a slightly different look to our previous stock. I hope this helps but please don't hesitate to contact us if you have any further queries.

Posted 4 years ago

“Order placed 11 days ago. Despatched 5 days ago. No sign of order. Royal Mail tracker does not work. Contacted S&N, all I got was excuses and was told to just wait.”

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Posted 4 years ago

“I have not received this Order so require to know it is”

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Posted 4 years ago

Hi Cynthia, Thank you for getting in touch. As you are aware the goods have been delivered to your previous address, which was on the confirmation email that you received on 10/08/2020 after placing the order online. As this address had been used on several previous orders, it may be that your web browser had auto-filled your address. I have now removed this address from your account to try to prevent this from happening in the future. If you have any trouble retrieving your parcel please get back in touch so that we can do our best to get the goods to you. Kindest regards David

Posted 4 years ago

“from john bretton louisiana why can't get an answer about my order for issues 8&9 print edition of discover your ancestors which was paid for early July and still not received despite 3 previos e mails and now I have written snail mail please please please send me my order”

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Posted 4 years ago

Dear John, We have been awaiting a reply from you with regards to postage costs. Although we have replied to each of your emails, it appears that none of our emails have reached you. We have tried contacting you from multiple email addresses, please can you check your spam/junk email folder to see if our emails are in there? You can also email us with an alternative email address that we can use to contact you. I hope this message reaches you and look forward to hearing from you. Best Regards, Fiona

Posted 4 years ago

“Never got the RSF list”

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Posted 4 years ago

Hi Brian, Thank you for your feedback. The Air Force List 1939 - January was purchased as a download. Downloads are available immediately through your online account. If you need help logging in and accessing your download, please don't hesitate to contact us. Kind regards David

Posted 4 years ago

Hi again Brian, Thank you for your time on the telephone earlier and I am glad to have helped you download your purchase. Should you need any further support please don't hesitate to contact us again. Kind regards David

Posted 4 years ago

S&N Genealogy is rated 4.9 based on 4,302 reviews