S&N Genealogy Reviews

4.9 Rating 4,281 Reviews

99 %

of reviewers recommend S&N Genealogy

4.9

Based on 4,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About S&N Genealogy:

S&N Genealogy Supplies is the largest UK genealogy publisher and retailer, with over two decades of experience serving the needs of computer-based family historians. Founded in 1992, we publish and retail a broad range of family history research material, software, books, binders, and much more. We offer the widest choice of family history software and data CDs and are determined to provide you with the highest quality and keenest prices.

Visit Website

Phone:

01722716121

Email:

sales@genealogysupplies.com

Location:

S&N Genealogy Supplies, West Wing, Manor Farm
Chilmark
SP3 5AF

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S&N Genealogy 5 star review on 14th June 2023

S&N Genealogy 4 star review on 30th September 2020

Luke P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Software download worked as expected”

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Posted 7 months ago

“Disappointed that S&N no longer supports RM version 6, apart from telling me to look on the internet I received no help with V9, so not very pleased with you Company.”

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Posted 1 year ago

Thanks for your review. Unfortunately we are no longer able to offer support for RootsMagic 6, however we are happy to help with any problems you are having with RootsMagic 9 - please contact us if you have any queries or need any technical support and we will do our best to help.

Posted 1 year ago

“Considering it was an update from so many years ago, it was a really disappointing update.”

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Posted 1 year ago

“The download version is okay,but having trouble sync my down load tree with the public version I have. emailed your firm as the issue was the file was not a .ged file and I asked to look at the FAQ page and see it that helped. As I can,t export or import at this point I am looking at alternatives. What I have on the Basis Download Version is not the same as what I have done on the public tree. I will use the Download Version that I have until I can find a way to Import and Export Files the way I Want. Thank You”

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Posted 1 year ago

“The hard work starts all over thanks to Genes Reunited erasin all my tree Because I only wanted a basic package membership.”

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Posted 1 year ago

“I have used version 7 for many years and it's excellent. However, I have bought version 9 and it will not load. Apparently I am not qualified to use it (according to OneDrive). Your tech department have tried to help, but so far it has all been too technical for me, and I have not been able to use it.”

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Posted 1 year ago

“I bought two springback binders they're very nice bit one had a little rip in the cover I had to glue it.”

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Posted 2 years ago

Dear Kathleen Parr, Thank you for your review and please accept our sincere apologies that our exacting standards were not met on this occasion. We are always happy to replace faulty items. If you would like a replacement please email us via the website and we will be happy to assist. Best Regards Becky

Posted 2 years ago

“unable to help me with the problem detailed below”

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Posted 3 years ago

“Very Happy with them Thanks”

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Posted 3 years ago

“Nothing to say.”

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Posted 3 years ago

“It was very difficult to make a purchase from you, i could not order by phone as you don’t take cards, and when i tried to order on line i had to try over two days as its very difficult to make a payment. If i could have gone to another company to buy the same item i would have done.”

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Posted 3 years ago

Dear Frederick, I'm sorry to hear you were having problems. Due to an update in Payment Card Industry Data Security Standards (PCI-DSS) card providers are now providing more security for cardholders and purchases where the cardholder is not present. Part of this requirement is the forcing of "3D Secure" (3DS) authentication. To ensure we meet the highest level of security for our customers, our payment provider no longer allows transactions where card details are taken over the telephone. We can accept cheque or postal orders sent to us in the post, we are also able to send a PayPal invoice via email if you encounter any problems with paying online. Please accept our sincerest apologies for any inconvenience caused and please don't hesitate to contact us if you have any queries. Best Regards Fiona

Posted 3 years ago

“I have tried for 3 days to place a on line order using vouchers. Every time i tried it would NOT subtract the vouchers off the total payment. I rang as it said too but got told that there was nothing they could do and can NOT take orders over the phone. So please only order on line if you are Not using vouchers.”

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Posted 4 years ago

“I already had the 1861, 1871 and 1891 London Census CD sets and have copied all of the CD's to a Hard Disk and use the Database Search software to locate the returns I am looking for. However the 1841, 1851 and 1901 sets I have just purchased do not have the Database Search software, so I am not so happy with these sets. However they are useful for walking through the streets.”

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Posted 4 years ago

“binder sent was fine nice quality. problem is that i ordered a blank binder without the writing on the cover. binder fine, picking not up to sratch”

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Posted 4 years ago

Hi David, Thanks for reaching out to us. I've had a look into this for you and it looks as though your order was for a binder with the text on the cover. If you would like to exchange it for one without the text please do get in touch with us directly by visiting our contact us page or ringing 01722 716121. Kind regards David

Posted 4 years ago

“After almost 2 months I finally received my magazine order. for which I am grateful. however I ordered issues 8&9 of discover your ancestors print edition. when they arrived there were 3 not 2 I thought wow they gave ne an extra issue because of the delay but no it was 2 issues of issue 8 and 1 of issue 9. pity it wasn't issue 7 John Bretton Louisiana ,US. Born in Essex”

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Posted 4 years ago

“Items received promptly but envelope used was a "do not bend" one ....obviously Post Office see this as a challenge and the wholeside if the envelopewas torn....envelope was put into a plastic bag and labelled with an apology...consequently my items a tad wrinkled ...its not the end of the world but I would bear in mind in future you're not necessarily using good quality envelopes !!”

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Posted 4 years ago

Thanks for your feedback, I'm sorry to hear this. Our dispatch team have taken your comments on board and have already been looking into sourcing alternative packaging solutions. Please don't hesitate to contact us if you have any further feedback or comments. Best Regards, Fiona

Posted 4 years ago

“Sorry to say that so far I'm not impressed. The tree presentation is good and easy to edit. On opening RM, it wants to update. Click the update and it says RM should not be running. Try to close RM, I can't because update is blocking closure. This must be a NERD problem to sort out.”

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Posted 5 years ago

“Too soon to tell! Ask me again in a few weeks for a more balanced reflection. M G Kimber”

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Posted 6 years ago

“I have only just started using the Family Tree program. It was easy enough to load and I was able to pick up a GED file which had been created on an earlier program which no longer worked after the switch from Windows XP. Adding photos seems inflexible. I just tried one and it ended upside down on the site. There was no way to turn it through 180 degrees. I was surprised to be asked for another £14 for an upgrade having just bought the program. So I will need to spend a good deal of time getting the tree updated. Initially, it seems to too user friendly.”

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Posted 6 years ago

Dear David, I'm sorry to hear you're having problems. Please be assured that you have been sent the latest version of the program and you do not need to pay anything extra to use it. I have sent you an email that will hopefully address some of your issues, and please get back to me if you have any further queries. Best Regards, Fiona

Posted 6 years ago

“Generally not too pleased as I cannot register my product. I was hoping to access many items online but cannot do so.”

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Posted 7 years ago

S&N Genealogy is rated 4.9 based on 4,281 reviews